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Contact for Complaints

Our contact for complaints is open to employees, nursing staff, customers and business partners. We guarantee a secure environment against any form of retaliation against those who report irregularities.

The communication channel should be used to report cases of:

  • Malpractice

  • Fraud

  • Corruption

  • Cases of harassment

  • Cases of bullying

  • Cases of intimidation

  • Sexual harassment

  • Discrimination (gender, sex, religion, culture etc.)

  • Other irregularities

We take customer satisfaction seriously and are glad to hear from you!
Your complain will be redirected to our Team, and we will get in touch with you in a timely manner. Thank you for reaching out and providing us with valuable feedback!

If your report does not fall under the above topics, please direct your complaint, suggestion or question to the Contact Us page.

Create your report

Describe the incident in as much detail as possible,
including names, date and location.
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Your privacy is very important to us. At Hanseatic Connect GmbH & Co. KG (Hanseatic Connect) we have a few fundamental principles that we follow:



  • We don’t ask you for personal information unless we truly need it.

  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

  • We don’t store personal information on our servers unless required for the on-going operation of our site.

  • It is Hanseatic Connect policy to respect your privacy regarding any information we may collect while operating our websites.


Website Visitors


Like most website operators, Hanseatic Connect collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. For these reasons, we use cookies (see Cookies). Hanseatic Connect purpose in collecting non-personally identifying information is to better understand how Hanseatic Connect visitors use its website. From time to time, Hanseatic Connect may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.


Aggregated Statistics


Hanseatic Connect may collect statistics about the behaviour of visitors to its websites. For instance, Hanseatic Connect may monitor the most popular pages or use spam screened by external services to help identify spam. Hanseatic Connect may display this information publicly or provide it to others. However, Hanseatic Connect does not disclose personally-identifying information other than as described below.


Protection of Certain Personally-Identifying Information


Hanseatic Connect discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hanseatic Connect behalf or to provide services available at Hanseatic Connect websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hanseatic Connect websites, you consent to the transfer of such information to them. Hanseatic Connect will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hanseatic Connect discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hanseatic Connect believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hanseatic Connect , third parties or the public at large. If you are a registered user of a Hanseatic Connect website and have supplied your email address, Hanseatic Connect may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Hanseatic Connect and our products. Hanseatic Connect takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


Cookies


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Hanseatic Connect uses cookies to help Hanseatic Connect identify and track visitors, their usage of Hanseatic Connect website, and their website access preferences. Hanseatic Connect visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hanseatic Connect websites, with the drawback that certain features of Hanseatic Connect websites may not function properly without the aid of cookies.


Business Transfers


If Hanseatic Connect or substantially all of its assets were acquired, or in the unlikely event that Hanseatic Connect goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Hanseatic Connect may continue to use your personal information as set forth in this policy.


Privacy Policy Changes


Although most changes are likely to be minor, Hanseatic Connect may change its Privacy Policy from time to time, and in Hanseatic Connect sole discretion. Hanseatic Connect encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Hanseatic Connect GmbH & Co. KG is the controller and processor of your Personal Data for the purposes of the GDPR.


If you have questions about our Privacy Policy, please contact us.


Hanseatic Connect GmbH & Co. KG


Vorsetzen 54


20459 Hamburg


Germany


Telephone: +49 (0)40 311 89 60


Facsimile: +49 (0)40 319 12 15


E-Mail: [email protected]


If you have more questions concerns as to how your data is processed, you also can contact Data Privacy Officer: Kent Schwirz.


Kent Schwirz


Protekto Group


Wendenstraße 279


20537 Hamburg


Germany


Telephone: +49 (0)40 360234-100


Facsimile: +49 (0)40 360234-999


E-Mail: [email protected]